Receptionist
Basic Function
The operation of a Fujitsu switchboard, answering
and directing incoming calls, the operation of the
NIRA paging system and internal paging of customers
over PA system. This position deals directly with
customer queries.
Reporting Responsibilities
Reports directly to the Assistant Operations Manager.
Qualifications and Experience
School certificate and preferable at least two
years experience in similar reception position.
Experience in a customer service role and knowledge
of use of a multi-line telephone switchboard are
also preferable.
Duties and Responsibilities
Compliance and knowledge of the Clubs articles
of Association , including relevant Statutes, Acts
of parliament and Government Regulations Specifically
as follows:
- Liquor Act
- Gaming and Betting Act
- Registered Clubs Act
- Occupational Health and Safety Act
- Anti-Discrimination Act
Efficient operation of the Fujitsu switchboard.
Efficient operation of NIRA Paging system and PA
system
Efficient operation of Security Car park intercom.
Provision of cloakroom service for all customers.
General clerical duties.
Perform duties of a Customer Greeting Attendant
as and when directed.
To greet all customers in a polite manner, as in
accordance with the standard procedures of the club.
The enactment of emergency procedures when directed
to do so by the Head Warden. (See Fire and Emergency
Procedures Handbook.)
The operation of security and emergency response
paging (as directed).
Assisting customers with general inquiries.
Assisting in Renewals of Membership and New Membership
applications.
Assisting in the selling of tickets and goods in
the Retail Shop.
Must have a thorough knowledge of all areas of the
club; i.e. restaurants, gaming, sporting amenities,
TAB / Keno, bars, offices and cellar.
Maintaining a clean and tidy workplace at all times.
Accurate recording and distribution of all personal
or telephone messages.
Perform any additional tasks or duties as directed
by either of the Operations Managers or Supervisors.
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