Membership Clerk

Basic Function

To answer all Club membership enquiries and process and administer any such applications.

Reporting Responsibilities

Reports to the Operations Supervisors in their absence.

Qualifications and Experience

School Certificate (or equivalent), tertiary qualifications preferable. Comprehension of the Registered Clubs Act and of the Clubs Articles of Association. Computer literacy and proven written and oral communication essential. Previous experience preferable.

Duties and Responsibilities

Accepting full and associate membership applications from customers and checking details.
Processing membership applications and printing new membership cards and details.
Renewal of all memberships when due or at end of membership period.
Processing and issuing of Honorary memberships.
Processing of lost cards and issuing of new ones.
Arranging mortality fund payments.
Printing and compiling reports of membership figures, as and when required.
Checking and updating citations on membership records.
Filing membership applications and correspondences.
Completing requisitions for membership stationary when required.
Maintain a clean and tidy workplace at all times.
Answering all membership enquiries whether in person or over the phone.
Assisting Reception and Retail Shop in the performance of their duties when available or required.
Perform any task or duty as directed by either of the Operations Managers or the Operations Supervisors.