TAB/Keno Operator

Basic Function

Providing efficient and accurate service of TAB and Keno tickets and receipt of payment for such.

Reporting Responsibilities

Reports to Operations Supervisor.

Qualifications and Experience

School Certificate (or equivalent). Previous experience in a customer service role preferable. Good command of both written and spoken English. Basic mathematical skills are essential. Good customer service skills. Must be able to work unsupervised.

Duties and Responsibilities

Accurate operation of an TAB Flight system and Keno.
Providing efficient and accurate service of TAB and Keno tickets.
Accurate stock control and requisitions of all TAB and Keno tickets.
Maintaining a clean and tidy workplace.
Detailing of all race results on the display board adjacent to the TAB/Keno outlet.
Opening and closing of TAB/Keno outlet as directed.
Checking of float at beginning of shift.
Reconciliation and balancing of float at completion of shift or close of trade period, as per Operation department standards.
Reports daily to the Operations Supervisors on duty.
Performing any additional duties as directed by an Operations Supervisor or Managers.
Basic and general maintenance of both TAB and Keno machines. Major service problems are to handled by respective service employees.