Gaming Supervisor

Basic Function

Supervising Gaming Lounge employees to ensure customers receive high quality service.

Reporting Responsibilities

Reports to the Gaming Managers.

Qualifications and Experience

Higher School Certificate (or equivalent), tertiary qualifications preferable. Two years experience in a customer service industry in a supervisory role. Previous experience in a gaming related industry preferred. Proven oral and written communication skills. Computer literacy preferred.

Duties and Responsibilities

Ensuring high quality customer service in the gaming lounge.
Co-ordinate and direct a team of employees during the performance of their duties.
Ensure employees follow work procedures to standard.
Reporting on customer related incidents that occur in the gaming area.
Reporting on employee incidents and work performance.
Resolution of customer and employee conflicts.
Assist and instruct employees in their duties.
Attend all interdepartmental meetings that are relevant to the operation of the Gaming Lounge.
Responsible for on-job training and assessment of new employee training.
Compliance and knowledge of the Clubs articles of Association, including relevant Statutes, Acts of parliament and Government Regulations Specifically as follows:

• Liquor Act
• Gaming and Betting Act
• Registered Clubs Act
• Occupational Health and Safety Act
• Anti - Discrimination Act
• Pure Foods Act
• Club Employees (State) Award

Fulfil duties as a recognised Fire Warden and Certified First Aid Officer for the club when required.
Perform any task or duty as directed by the Gaming Managers or the Assistant General Manager.