Customer Relations Officer

Basic Function

Responsible for ensuring the safety and well being of employees, customers and the protection of Club property, specifically emphasising customer relations and interaction.

Reporting Responsibilities

Reports to Customer Relations Manager or Assistant Customer Relations Manager. In their absence C.R.O.’s are to report to either of the Operations Managers or the Operations / Gaming Supervisor on duty.

Qualifications and Experience

Must possess a Security Class 1A, B and C licence. Good command of both written and spoken English. School Certificate or secondary school equivalent. Comprehension of the Liquor Act and the Registered Clubs Act, including the Security (Protection) Industry Act.

Duties and Responsibilities

Resolving minor incidents between customers.
Follow Supervisors or Managers instructions in such instances.
Maintaining a high profile and reporting incidents to Supervisors and management.
Adopt a high level of communication and interaction with customers.
Maintain employee and customer safety at all times.
Adhere to and follow stringently all work procedures as outlined in club policies.
Perform any task as requested by the Customer Relations Manager, Assistant Customer Relations Manager or the Supervisor/Manager on duty.
Work as part of a Customer Relations team assisting other employees with their duties.
Attend relevant employee meetings as directed by the Customer Relations Management.
Maintain the highest standard of personal safety, presentation, grooming, and physical fitness.
Observation of customers entering the club and ensuring that all requirements of the Registered Clubs Act, as well as Canterbury’s own entrance policies, are stringently maintained and applied.